1. Privacy PolicyNylix Health (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and telehealth services.We may collect the following types of information:1.1 Personal Information
Name, Email address, Phone number
Date of birth
Address1.2 Health Information (PHI)When you begin using our clinical services, we may collect:Medical history
Medication history
Health conditions
Lab resultsTreatment information
This information is protected under HIPAA.1.3 Technical InformationIP address
Device and browser type
Usage data
Cookies (if applicable)
How We Use Your InformationWe may use your information to:
Provide telehealth medical services
Evaluate your health needsPrescribe medications when appropriate
Communicate with you
Process payments
Improve our website and services
Comply with law and regulatory requirements
We never sell or rent your personal or health information.How We Share InformationWe may share your information with:
Licensed healthcare providers
Pharmacies that dispense your medications
Laboratory partners (if applicable)
Service providers that support our operations (EHR, payment processors, etc.)
Regulators or law enforcement when legally required
All partners who receive PHI must comply with HIPAA and sign appropriate agreements.Data SecurityWe use administrative, technical, and physical safeguards to protect your information, including encryption and secure data storage.Your RightsYou have the right to:
Access your medical information
Request corrections to your information
Request restrictions on how we use your information
Withdraw consent for communications
File a complaint if you believe your rights were violatedContact UsFor questions regarding privacy:
Email: [email protected]2. Terms of ServiceThese Terms govern your use of Nylix Health’s website and telehealth services.By using our services, you agree to the following:2.1 Telehealth ServicesYou understand that:Medical evaluations may occur via video, audio, text, or asynchronous review.Telehealth has limitations compared to in-person care.You must provide accurate and complete information.Your clinician may decline or discontinue treatment if medically inappropriate.2.2 No Emergency CareNylix Health does not provide emergency medical services.
If you experience a medical emergency, call 911 or go to the nearest emergency room.2.3 Patient ResponsibilitiesYou agree to:
Provide truthful, accurate information
Use medications as prescribed
Keep your account secure
Follow all instructions provided by your clinician2.4 Pharmacy UseIf you are prescribed medication:Prescriptions may be sent to a partner pharmacy or a pharmacy of your choiceMedication availability and pricing may varyNylix Health does not control pharmacy inventory or fulfillment timelines2.5 Payments and RefundsYou agree to pay all fees associated with your visits or services.
Refunds, if any, are determined on a case-by-case basis and are not guaranteed.2.6 Website ContentAll website content is for informational purposes only and is not a substitute for professional medical advice.2.7 Limitation of LiabilityNylix Health is not responsible for:Service interruptions
Technical issues
Pharmacy delays
Unauthorized access beyond our controlTo the fullest extent permitted by law, Nylix Health’s liability is limited to the amount paid for services.2.8 Changes to These TermsWe may update these Terms at any time. Continued use of our services means you agree to the new Terms.3. HIPAA Notice of Privacy PracticesThis Notice describes how your medical information may be used and disclosed, and how you can access this information.We are required by law to:Maintain the privacy of your Protected Health Information (PHI)
Provide this Notice explaining our legal duties
Follow the terms of this Notice3.1 How We May Use and Disclose Your PHI
For TreatmentTo diagnose, treat, follow up, or coordinate your care.For PaymentTo bill you or third-party payors for services.For Healthcare OperationsTo improve quality, conduct audits, train staff, or manage internal operations.As Required by LawWe may disclose PHI when required by federal, state, or local law.For Public Health and SafetySuch as reporting adverse events or preventing serious threats.With Your AuthorizationWe will not use PHI for marketing or other purposes without your explicit written consent.3.2 Your HIPAA RightsYou have the right to:Request a copy of your medical records
Request corrections
Request limits on certain uses
Request confidential communication methods
Receive an accounting of disclosures
File a complaint without fear of retaliation3.3 ComplaintsIf you believe your privacy rights were violated, you may file a complaint with:Nylix Health Privacy Officer
[email protected]You may also contact the U.S. Department of Health and Human Services.